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We realize customer service is top priority!
Hartford Toner realizes that customer service is top priority to any successful business. When completing your order, you will receive an email verifying that your order has been received and is being processed. It is also our job and promise, to keep you informed of all action being taken on your account (orders, refunds, tracking, follow-up, etc.).
Linda our customer service representative is on hand Monday through Friday to answer any questions you may have.
Please call us with any questions
1-800-866-3762 or by email: sales@hartfordtoner.com
Our product warranty.
Our products come with a 1 year warranty. Defective cartridges are replaced at no charge and are shipped UPS ground. Shipping charges are non-refundable. All returns require a RA number which can be obtained by calling our customer service department at
800-866-3762 or sales@hartfordtoner.com.
Compatible products which are unused or ordered incorrectly may be returned for credit within 6 months from the date of purchase. A 20% restocking fee will be applied to the original price of the product. It will be the customer’s responsibility for shipping charges. A RA # is required and must be sent via a courier that can issue a tracking number.
All new products may be returned for credit within 30 days of purchase. New products are not manufactured by Hartford Toner. A 20% restocking fee will be applied to all orders sent back. Package must be sealed and unopened. A RA# is required and shipping is the responsibility of the customer.
Shipping
All products are shipped via our drivers or UPS. Standard fees apply
Billing
We accept MasterCard, Visa, Discover, and American Express.
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